Good news from the hospital
Got this story from Tim Piotrowski today. Check out his blog over at http://360degreeself.com. Thanks for taking the time to leave your story, Tim!
Hi Jodi:
I just wanted to drop you a line to say that I really love your blog idea…I’m pretty passionate about customer service, too, and how a customer experiences a store, restaurant, etc. I think you’re really onto something in recognizing the great service that exists out there. I had a great customer service experience in a hospital gift shop recently. I wanted to buy flowers for my mother and didn’t see a big selection to choose from. But I did ask and they said they’d get more in the next day. She also proceeded to tell me that carnations are the best flowers for hospital guests because they last at least a week. She also went on to say she’s been buying flowers for more than 25 years…so I did trust her judgment. All in all it was a great experience and I did find some great flowers the next day. I don’t know the woman’s name, but I enjoyed the service.
TweetA free lunch for me!
It’s not every day that you get a free lunch. But that’s precisely what I got yesterday at Leaf. See, they were having trouble with their credit card machine and, since I didn’t have my purse with me (left it in the car cause I was just gonna run in and grab a salad, right?), I was allowed to take my salad and go.
What they said was if you have cash that would help, but if you don’t, that’s okay. Awesome.
If you think about it, what else were they going to do? Take my salad away? No, they had already made it so they were going to let me eat it.
It still made me feel like I was getting super-special treatment and here I am writing a blog post about it. I’d recommend Leaf to anyone because I really like their salads, but this is just one more thing to like. Thanks Leaf!
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A little about this blog
I love and appreciate great customer service and that's why I started this blog...to help say "Thank you" to all of those individuals who go above and beyond to deliver a great customer experience. Won't you help me pass along the kudos to these deserving people?
If you're curious about me, click here.
