Oh la la!
I just returned from a trip to France that ended with three days in Paris. Before you ask, YES, it was fantastic! Paris was so absolutely amazing that I’m on a mission to figure out how to take an extended vacation there. (Extended meaning 3-6 months here.) But that’s not what I’m here to write about. I’m here to write about my experience at Hotel Abbatial Saint Germain.
First off, the staff was not resentful about speaking English; they’re at a hotel, after all, where English-speaking guests come to stay. Second, they were happy to chat with you and help you in any way. One of the employees, Vanessa, helped me immensely when I asked about how to get to the Eiffel Tower. She didn’t tell me to walk or take a cab. She pointed out a metro station that was about a 10-minute walk from the hotel that would get me there without having to transfer to another train. Seems so simple, doesn’t it? But for a foreigner trying to use mass transit, I can’t tell you how great that was. Vanessa also told me that she would sometimes keep in contact with guests, who would pass on information about clearing customs in their country or other travel-related things so she could, in turn, share that information with future guests. I mean, how fantastic is that?!?
The whole experience of staying at this hotel made things a lot easier during my short stay in Paris.
Merci beaucoup!
TweetA nice weekend in San Antonio…
Here’s the first “guest post” on this site, a submission from my sister Jill. Don’t forget that you, too, can submit your own story by clicking the “Submit Your Own” link above. Thanks!
Last weekend, my husband and I took a weekend getaway to the Hyatt Hill Country resort in San Antonio….without our four children. From the minute we got there, the staff was so helpful. On Saturday morning, we made our way down to the hotel restaurant for a breakfast buffet. We were seated quickly and began to eat. As we were finishing, a man came by our table and asked if he could get us anything else. His name was David Castro and he was the manager. We complimented how nice our waitress was and how great the service was. David mentioned that our waitress had been with Hyatt for about 17 years and how she loved her job, which made his job so much easier. He went on to say that the breakfast buffet draws in about 300-400 visitors each morning. The following day, when we went down for our Sunday breakfast, David remembered us and made sure things were top notch once again. We will definitely be back.
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A little about this blog
I love and appreciate great customer service and that's why I started this blog...to help say "Thank you" to all of those individuals who go above and beyond to deliver a great customer experience. Won't you help me pass along the kudos to these deserving people?
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