C’est le francais
Photo by britrob
When I read this post, I thought it would be good to feature here because it presented a different perspective on customer service. Christine is an American living in France and she talks a bit about the difference between French and American attitudes on the subject. Hope you enjoy!
Link to “Please, Mr. Postman, Some Customer Service”.
TweetCustomer Experiences Are …..Investments?
A thought occurred to me the other day and I thought I’d reach out to you for your opinion. The thought? Well, it’s that every interaction with a customer should be considered an investment. Generally when you invest in something, the hope is that it produces a return.
And what is that return, you might ask?
If you’ve provided a customer with a great experience, they will likely share that information with their network. Any sales from that network (or that network’s networks’ networks) constitute your return. All it took was doing right by the original customer. Seems like a pretty easy way to make money to me.
What do you think?
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A little about this blog
I love and appreciate great customer service and that's why I started this blog...to help say "Thank you" to all of those individuals who go above and beyond to deliver a great customer experience. Won't you help me pass along the kudos to these deserving people?
If you're curious about me, click here.
