Oh la la!
I just returned from a trip to France that ended with three days in Paris. Before you ask, YES, it was fantastic! Paris was so absolutely amazing that I’m on a mission to figure out how to take an extended vacation there. (Extended meaning 3-6 months here.) But that’s not what I’m here to write about. I’m here to write about my experience at Hotel Abbatial Saint Germain.
First off, the staff was not resentful about speaking English; they’re at a hotel, after all, where English-speaking guests come to stay. Second, they were happy to chat with you and help you in any way. One of the employees, Vanessa, helped me immensely when I asked about how to get to the Eiffel Tower. She didn’t tell me to walk or take a cab. She pointed out a metro station that was about a 10-minute walk from the hotel that would get me there without having to transfer to another train. Seems so simple, doesn’t it? But for a foreigner trying to use mass transit, I can’t tell you how great that was. Vanessa also told me that she would sometimes keep in contact with guests, who would pass on information about clearing customs in their country or other travel-related things so she could, in turn, share that information with future guests. I mean, how fantastic is that?!?
The whole experience of staying at this hotel made things a lot easier during my short stay in Paris.
Merci beaucoup!
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Photo by britrob
When I read this post, I thought it would be good to feature here because it presented a different perspective on customer service. Christine is an American living in France and she talks a bit about the difference between French and American attitudes on the subject. Hope you enjoy!
Link to “Please, Mr. Postman, Some Customer Service”.
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A little about this blog
I love and appreciate great customer service and that's why I started this blog...to help say "Thank you" to all of those individuals who go above and beyond to deliver a great customer experience. Won't you help me pass along the kudos to these deserving people?
If you're curious about me, click here.
